Benefits:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
About the Burke Museum:
The Burke Museum cares for and shares natural and cultural collections so all people can learn, be inspired, generate knowledge, feel joy, and heal. The Burke was founded in 1885 by the Young Naturalists, a group of curious teenagers inspired by seeing Seattle transform before their eyes. For 135 years, the museum has built upon this legacy, collecting objects that help us understand how the Northwest has grown and changed.
Totaling over 18 million objects, the Burke’s collections help sustain cultural traditions, enable groundbreaking scientific research, and advance timely conversations that matter to us all. The collections are records of our past and investments in our future. The Museum’s curators—faculty members at the University of Washington—grow collections in anticipation of change: continued disruption to ecosystems, shifting cultural landscapes and advances in technology we have yet to imagine. Our work is collaborative; we partner with institutions, students, communities and people around the world to understand our past and create positive change in the future.
As both a University and State museum, the Burke Museum is a public resource committed to building an inclusive environment that welcomes and values all people. We recognize that our history, from the founding to the present day, is built upon a colonial model of museums that consistently privileged collections, preservation, and research over cultural autonomy and community survival.
The Burke is committed to decolonization as a key institutional priority, and across the museum, we now work as facilitators and stewards, not as gatekeepers and sole authorities, in order to honor our mandate to truly be a museum for all.
Summary:
In October 2019, the Burke opened a new building turning the work of a museum “inside-out” with visible labs, workrooms, collections storage, and an artist studio. Removing these barriers enables us to make the collections and work that happens here daily accessible to everyone. Every visit to the New Burke is different because every day brings new work. And because we’re doing this work right out in the open, everyone can experience it and join in.
Job Summary:
The Burke Museum values the critical role that frontline staff play in creating an onsite experience that is welcoming, accessible and inclusive.
To support this, we are seeking a collaborative, detail-oriented, and data-driven coordinator with strong communication skills who will partner with the Visitor Services Manager and frontline staff to support the work of the Visitor Experience team. As a member of the Visitor Experience team, this position plays a key role in fostering a welcoming environment for guests and staff alike and supports the team's daily operations of Admissions, Membership, and the Store.
This position assists in management of the CRM system, supports the creation of public ticketed events for across departments, generates event-specific reports, and performs other program systems support duties as needed. This position also supports improvement of accessibility from a guest-service perspective and works to connect the museum to broader university resources for accessibility. This position has days of “Onsite Support” for the frontline team, and works closely with other departments to anticipate future needs in program support and accessibility.
Responsibilities include but are not limited to:
Visitor Services
Provide welcoming, consistent, and empathetic guest service to visitors. Warmly orient guests to the space, assist with wayfinding, and answer questions about the museum and surrounding area. Share information about daily happenings, exhibit highlights, and visitor amenities.
Able to take on and perform all responsibilities of Visitor Service Floor Lead as needed.
Well-versed in admission and ticketing, membership sales, and gift store transactions, and associated POS and CRMs.
Understand and communicate museum policies and practices as they apply to the admissions, membership, gallery access and front of house matters.
Perform opening and closing of admissions and store registers, generates end of day reports.
Help maintain an organized admissions space, notify supervisors of supply requests.
Perform change runs for the admission and store tills as needed.
Help to resolve daily cash and credit discrepancies at the request of the finance team.
Membership
Support frontline staff in consistent promotion and sale of memberships on the floor and in working collaboratively to meet membership sales goals.
Onsite Support duties
Provide onsite coverage in absence of the Visitor Services Manager or Visitor Services Coordinator 1. Regular schedule will include one weekend day onsite.
Provide additional support for special events such as First Free Thursday, Dino Fest, etc.
Back up frontline team members in complex guest interactions. De-escalate difficult visitor interactions in a calm, respectful manner, embodying our empathetic guest service philosophy. Follow museum’s emergency response protocols when necessary.
Elevate notable issues observed on the floor to supervisors. This includes but is not limited to, exhibit damage, difficult guest interactions, accessibility and accommodation needs, admission and membership systems issues, etc.
Support staff in filling out incident reports. Maintain knowledge of who to report issues to.
Well versed in emergency protocols. Serve as Fire and Evacuation Warden in case of fire alarm.
Support the floor lead during closing and opening. Act as back up floor lead if short staffed.
Troubleshoot onsite issues that present with alcoves, exhibits, digital wayfinding signage, etc
Internal Communications
Act as a vital line of communication reporting back information about on the floor guest and staff experience to the Visitor Experience team informing adaptive policies.
Distribute the resources and knowledge needed by frontline staff to work toward membership, store, and admissions goals.
Keep museum efforts of Diversity Equity Access Inclusion & Decolonization alive through the lens of Visitor Experience.
Assist in maintenance of the daily meeting document for the Visitor Services frontline team to share out important updates and museum happenings.
As needed, support Visitor Experience Assistants by answering voicemails and emails in accordance with empathetic guest service philosophy.
Data & Systems Support
Support museum admission through the CRM by regularly creating general admission tickets, discounts, reports, etc.
Become skilled in generating reports and dashboards to analyze performance.
Work with the Visitor Services, Communications, and IT teams to make thoughtful improvements in our ticketing strategy and in the user experience for our ticketing system.
Troubleshoots issues in the CRM, especially related to admissions daily ticketing systems and operations, as they arise. Elevates critical issues to IT and Supervisors.
Become certified in admissions CRM software; Guide team members to ensure proper systems use and data integrity; provide coaching and refreshers as needed.
Accessibility Coordination
Connect Visitor Services with relevant University resources to meet guest accessibility needs
Join accessibility groups at UW and keep apprised of best practices
Assist in the coordination of cross-departmental accessibility projects as related to guest-service
Respond to emerging guest needs and anticipate future needs
Minimum Requirements:
High school graduation or equivalent AND Visitor Services or retail management experience OR equivalent education/experience.
Must be able to work a schedule that includes one weekend day
Additional Experience:
People-oriented, proactive, problem solver
Excellent communication skills, in person, over the phone and via email
Experience working with data, generating reports, back-end of point of sale databases, and excel
Experience in providing proactive, consistent, and empathetic guest service
Desired:
Two years of experience working in museum or other type of public attraction.
Experience in public services program training and supervision.
Experience with museum security and people flow.
Experience in CRMs such as salesforce and with event or admissions ticketing processes.
Experience with Google Drive, Microsoft Office 365, and Salesforce.
Experience in coordinating projects that involve diverse stakeholders.
Passionate about integrating accessibility in design.
Proficiency in American Sign Language or spoken second language.
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
About the Burke Museum:
The Burke Museum cares for and shares natural and cultural collections so all people can learn, be inspired, generate knowledge, feel joy, and heal. The Burke was founded in 1885 by the Young Naturalists, a group of curious teenagers inspired by seeing Seattle transform before their eyes. For 135 years, the museum has built upon this legacy, collecting objects that help us understand how the Northwest has grown and changed.
Totaling over 18 million objects, the Burke’s collections help sustain cultural traditions, enable groundbreaking scientific research, and advance timely conversations that matter to us all. The collections are records of our past and investments in our future. The Museum’s curators—faculty members at the University of Washington—grow collections in anticipation of change: continued disruption to ecosystems, shifting cultural landscapes and advances in technology we have yet to imagine. Our work is collaborative; we partner with institutions, students, communities and people around the world to understand our past and create positive change in the future.
As both a University and State museum, the Burke Museum is a public resource committed to building an inclusive environment that welcomes and values all people. We recognize that our history, from the founding to the present day, is built upon a colonial model of museums that consistently privileged collections, preservation, and research over cultural autonomy and community survival.
The Burke is committed to decolonization as a key institutional priority, and across the museum, we now work as facilitators and stewards, not as gatekeepers and sole authorities, in order to honor our mandate to truly be a museum for all.
Summary:
In October 2019, the Burke opened a new building turning the work of a museum “inside-out” with visible labs, workrooms, collections storage, and an artist studio. Removing these barriers enables us to make the collections and work that happens here daily accessible to everyone. Every visit to the New Burke is different because every day brings new work. And because we’re doing this work right out in the open, everyone can experience it and join in.
Job Summary:
The Burke Museum values the critical role that frontline staff play in creating an onsite experience that is welcoming, accessible and inclusive.
To support this, we are seeking a collaborative, detail-oriented, and data-driven coordinator with strong communication skills who will partner with the Visitor Services Manager and frontline staff to support the work of the Visitor Experience team. As a member of the Visitor Experience team, this position plays a key role in fostering a welcoming environment for guests and staff alike and supports the team's daily operations of Admissions, Membership, and the Store.
This position assists in management of the CRM system, supports the creation of public ticketed events for across departments, generates event-specific reports, and performs other program systems support duties as needed. This position also supports improvement of accessibility from a guest-service perspective and works to connect the museum to broader university resources for accessibility. This position has days of “Onsite Support” for the frontline team, and works closely with other departments to anticipate future needs in program support and accessibility.
Responsibilities include but are not limited to:
Visitor Services
Membership
Onsite Support duties
Internal Communications
Data & Systems Support
Accessibility Coordination
Minimum Requirements:
Additional Experience:
Desired:
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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