About Exploit Outsourcing LLC:
Exploit Outsourcing LLC is a registered firm operating in Africa, the United Kingdom, and the United States. We are a software-as-a-service company that specializes in developing problem-solving solutions across various sectors, including agriculture, freelancing, information technology, and more. Our services include operating a freelancing platform, natural farm product platform, automatic dialer platform, scripts and source codes selling platform, and pre-made website platform.
Job Description:
We are currently seeking a skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction, handling inquiries, utilizing our automatic dialer system, and managing transactions. Familiarity with payment gateways is essential for this role, as you will be responsible for monitoring transactions, addressing customer complaints, and providing effective resolutions. This is a remote position, offering flexibility in working hours.
Responsibilities:
•Respond promptly and professionally to customer inquiries via multiple communication channels, including phone, email, and chat.
•Utilize our automatic dialer system to reach out to customers and provide support or information as needed.
•Familiarize yourself with various payment gateways to facilitate smooth transactions and assist customers with payment-related queries.
•Monitor transactions and promptly address any issues or discrepancies.
•Handle customer complaints in a calm and efficient manner, aiming for a satisfactory resolution.
•Collaborate with other teams to ensure a seamless customer experience throughout the entire process.
•Maintain accurate and detailed records of customer interactions and transactions.
•Stay updated on product knowledge and industry trends to provide accurate information to customers.
•Provide support to other team members as needed to achieve team goals.
Requirements:
•Proven experience in a customer service role, preferably in a similar industry.
•Excellent communication skills, both verbal and written, with a strong command of the English language.
•Familiarity with payment gateways and experience in handling transactions is highly desirable.
•Proficiency in using an automatic dialer system and familiarity with call center operations is an advantage.
•Strong problem-solving and decision-making skills to address customer complaints effectively.
•Ability to multitask and prioritize tasks in a fast-paced environment.
•Detail-oriented with excellent organizational and time management abilities.
•Ability to work independently with minimal supervision, while also being a collaborative team player.
•Flexibility to work in a remote setting with varying working hours.
•Willingness to continuously learn and adapt to new technologies and processes.
Benefits:
•Competitive commission-based compensation structure, in addition to weekly payments.
•Flexibility in working hours to accommodate personal commitments.
•Opportunity to gain expertise in various skills and expand knowledge in the software-as-a-service industry.
•Joining a dynamic and dedicated team that values collaboration and excellence.
PS: Please note that only shortlisted candidates will be contacted for further steps in the selection process.
Exploit Outsourcing LLC is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.
Job Type: Full-time
Pay: $9.31 - $23.88 per hour
Benefits:
- On-the-job training
- Work from home
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
- Remote
Work Location: Remote
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