Part-Time Crisis Supervisor / Inpatient Authorizer
Location: Seattle, Washington
Description: CRISIS CLINIC is currently seeking to employ Part-Time Crisis Supervisor / Inpatient Authorizer right now, this job will be assigned in Washington. Further informations about this job opportunity kindly see the descriptions. ***POSITION OPENING***
Part-time Crisis Supervisor / Inpatient Authorizer
Part-time position available with Seattle’s 24-ho! ur Crisis Line. Work with an energetic team in a fast-paced, fun environment assisting people in crisis in King County.
When functioning as a Crisis Supervisor, this person has full responsibility for all operations of the Crisis Phone Room during his/her shift. Responsibilities include clinical decision-making and guiding the interventions of volunteer phone workers and a Crisis Intervention Specialist, clinical consultation on the professional line and ensuring that all documentation is complete and accurate. When functioning as an Inpatient Authorizer, this person answers the Hospital Authorization Line, screening for referral eligibility, performing needs assessments for possible less restrictive alternatives to hospitalization, assessing medical necessity eligibility and making the authorization determination with input from a psychiatrist where appropriate. The Authorizer facilitates coordination of care and treatment planning with inpatient and outpatient pr! oviders, and also maintains all required documentation. These ! are two separate positions but the individual is crossed trained to handle both sets of responsibilities.
QUALIFICATIONS AND EXPERIENCE NEEDED:
Mental Health Professional status per WAC 388-865-0150
Chemical Dependency Professional per WAC 246-811-047 or Chemical Dependency Professional Trainee per WAC 246-811-035 preferred
Masters degree in social sciences and two years supervised experience working with chronically and acutely mentally ill individuals or equivalent
Prefer knowledge of King County Public Mental Health and Substance Abuse Systems
Strong clinical and interpersonal skills
Supervisory skills
Ability to work effectively in a stressful, fast-paced, multi-tasking environment
Ability to work effectively with volunteers and as part of a team of clinical staff
Sound judgment and ability to work independently
DUTIES
PHONE ROOM STAFF SUPERVISION
Respo! nsible for supervision of Phone Workers and Crisis Intervention Specialist during her/his shift. This will include close monitoring and coaching of phone workers, and assigning and reviewing tasks of the Crisis Intervention Specialists.
Ensures that all policies and procedures are followed by phone room staff.
Ensures that phone room atmosphere is consistent with delivery of compassionate, respectful and professional services.
CALLER MANAGEMENT
Oversees and coordinates handling of crisis calls on assigned shift, assessing for risk of harm, mental illness and ensuring that best clinical intervention practices are implemented.
Assists phone workers in identification of clients of agencies for which we provide after hours telephone support, ensuring that case plan is followed as appropriate.
Assists phone workers in identification of callers who are known to Crisis Line and may have case plans on file.
Provides per! tinent client information to DMHPs, Children’s Crisis Outreach and Re! sponse Service (CCORS), hospital emergency room staff, law enforcement officers, case managers and other authorized personal as needed.
Ensures that all calls are documented accurately and completely.
COMMUNITY LINKAGES TO OTHER SERVICES
Provides professional consultation to callers on the business line regarding access to the mental health system, crisis intervention, suicide intervention and other mental health topics as needed.
Ensures completion of appropriate screening and linkage to DMHPs, CCORS, Geriatric Regional Assessment Team, Next-Day Appointments and other outreach services for callers requesting those services.
Ensures that all activities are documented accurately and completely.
AUTHORIZING HOSPITALIZATIONS
Answers the Hospital Authorization Line, screening referrals for medical necessity eligibility using Adult and Child Level of Care Utilization Screening Systems (LOCUS and CLOCUS).
Con! tacts the psychiatrist according to the on-call schedule for all adult denials, child authorization or denials and other situations as appropriate.
Accurately and fully conveys all necessary information, confirms and fully records reasons for denials.
Considers alternatives to hospitalization and enlists psychiatric consultation when appropriate.
Accurately and thoroughly completes and maintains all required paper documentation and electronic data entry.
Completes all authorizations within one hour of receiving complete referral information and meets all timeline requirements, completing data entry and paper document dissemination for all authorizations within daily shift.
Appropriately refers requests for retrospective reviews, length of stay extensions, etc., to Care Manager.
Participates in quality assurance process, including documentation review and peer consultation, and keeps current on HA procedures. Participates! in HA meetings.
Assists phone workers with sound clinical jud! gment while they are on a call. Able to do basic supervisory tasks such as CLS checks, linkages, etc., and offer support to Supervisors during busy times and/or as requested. Contributes to a phone room atmosphere that is professional, congenial and respectful.
PROFESSIONAL DEVELOPMENT
Attends workshops and seminars as approved in order to meet required standards.
Keeps updated on current professional literature and trends in mental health field.
Participates in clinical meetings and planning.
QUANTITY AND QUALITY OF WORK/WORK HABITS
Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed.
Follows personnel policies and procedures.
Written and verbal communication is clear, concise, accurate and thorough.
Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful! and open manner, and accepting constructive feedback. Shows respect to co-workers, volunteers and customers/clients.
Makes appropriate use of supervisor.
Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support, and motivates staff and volunteers to outstanding performance.
Suggests solutions to identified problems.
SALARY: $20/hour. Prorated health and leave benefits based on the number of hours hired to work.
TO APPLY:
Email resume & cover letter to: Katie Stevens, Crisis Services Manager at kstevens@crisisclinic.org
To learn more about Crisis Clinic, please visit our website at www.crisisclinic.org , where you can also view the full job description and competencies (under Get Involved).
Crisis Clinic is an equal opportunity employer.
We value having employees whose skills, experience and background ! reflect the diverse populations we serve.
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If you were ! eligible to this job, please send us your resume, with salary requirements and a resume to CRISIS CLINIC.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job starts available on: Fri, 25 Oct 2013 13:36:30 GMT
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