EMR Technical\Application Support Specialist
Location: Seattle, Washington
Description: Valant Medical Solutions is at present recruited EMR Technical\Application Support Specialist right now, this position will be dwelled in Washington. Detailed specification about this position opportunity kindly read the description below. EMR Technical\Application Support SpecialistVÄlant Medical Solutions, located in downtown Seattle, is a provider of a web-based Elect! ronic Medical Record (EMR) and Practice Management suite of applications that includes clinical documentation and integrated administrative services (medical billing, ePrescribing, transcription, scheduling) for psychiatrists and other behavioral health care providers throughout the United States. VÄlant is currently seeking a Technical\Application Support Specialist to join our growing team. To be successful in this role you must be outgoing, reliable, hard-working, technically savvy, detail oriented and a quick learner. At VÄlant, we pride ourselves in being a dedicated group of energetic people who work hard and have fun in the process. This is an excellent opportunity to play an influential role with room for advancement as part of a quickly growing company.Responsibilities include: - Answer incoming Technical and Application Support questions that come into the Support Queue.- Respond to incoming Support emails from the Support and Suggestion inboxes.- Perform client! training sessions during client implementations.- Document ou! r suite of EMR products into our online Knowledge Base application (Confluence).- Review and update existing documentation and then publish it to the online Knowledge Base.- Maintain the change control process for the Knowledge Base.- Create and maintain the EMR's user manual from the Knowledge Base's content.- Create content, such as behavioral health measures, in the VÄlant EMR.- Document and maintain processes, procedures, tips, and best practices in our Knowledge Base.- Create and maintain our online training video library.- Perform internal training sessions on new functionality and content.
Qualified candidate will possess: - 3+ years experience training and implementing a software solution for external clients- 3+ years experience in a customer service\technical environment- Excellent customer service skills- Strong understanding of computer-related issues - Confident and friendly telephone demeanor - Ability to resourcefully troubleshoot software related! issues - Ability to quickly learn new computer programs - Excellent verbal and written communication skills- College degree is a plus!- Medical Billing or Clearinghouse experience is greatly desired!
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If you were eligible to this position, please send us your resume, with salary requirements and a resume to Valant Medical Solutions.
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This position will be opened on: Wed, 08 May 2013 10:01:11 GMT
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