Advanced Medical Support Assistant
Location: Mount Vernon, Washington
Description: Department of Veterans Affairs is hiring Advanced Medical Support Assistant right now, this job will be dwelled in Washington. More details about this job opportunity kindly see the descriptions. Vacancy Identification Number
(VIN): 851390
Salary:
To be determined by Professional Standard Board of your peers and based on your education, expe! rience, and professional accomplishments.
You could be part of an important initiative to provide mental health care for our nations Veterans!
Secretary of Veterans Affairs Eric K. Shinseki has announced that the Department of Veterans Affairs (VA) will be adding approximately 1,600 mental health clinicians - to include nurses, psychiatrists, psychologists, and social workers as well as nearly 300 support staff to its existing workforce.
The
Department of Veterans Affairs
(VA) needs mental health professionals who possess the energy, compassion, and commitment to serve those who serve our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans.
Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your country's servic! e.
If you are transitioning from the military or a Ve! teran already, we invite you to explore the benefits of continuing your career at the VA.
The VA is committed to hiring Veterans
.
The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission. The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are
I
ntegrity,
C
ommitment,
A
dvocacy,
R
espect and
E
xcellence ("
I CARE
").
America's Veterans need you!
To find out more, go to
http://www.va.gov/jobs/
.
THIS IS A BARGAINING UNIT POSITION.
This position is located with Mental Health Service Line, Mount Verno! n Community Based Outpatient Clincic (CBOC), Mount Vernon, WA.
KEY REQUIREMENTS
US citizenship
English language proficiency
Background/suitability investigation and Pre-employment physical
Resume (See also Required Documents Section)
VA form 10-2850c (See also Required Documents Section)
Answers to occupational questionnaire
DUTIES:
The incumbent will serve as an Advanced Medical Support Assistant. The incumbent is assigned to the Mount Vernon Community Based Outpatient Clincic (CBOC) Mental Health program, Mental Service Line at VA Puget Sound Health Care System (VAPSHCS). The incumbent is responsible for performing a variety of technical support duties that facilitate the work of an interdisciplinary clinical team (physician/psychiatrists, psychiatric nurse practitioners, psychologists, registered nurses, social workers, therapists, and interdisciplinary trainees) who provide direct patient! care to our Veterans. The Medical Support Assistant (MSA) provides tra! ditional outpatient MSA tasks, in addition to clerical support for either the Coordinated Care Home Telehealth (CCHT) program and/or Telemental Health program (TMH).
The Advanced Medical Support Assistant independently manages position responsibilities without the need for supervisory intervention/input, and independently sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. The position typically has responsibility for the overall coordination of clinic cancellations, clinic schedules (including appointment scheduling and changes), and arrangements for special studies. The incumbent provides clinic operational support to the clinic manager in an effort to control and stabilize workload and reports any fluctuation. The Advanced Medical Support Assistant participates in the daily team huddles and weekly team meetings where patient care planning and management occur.
Coordinated Care Home Telehealth (CCH! T) duties include but are not limited to:
- Collect, compile and/or track statistical information in support of program operations and to access status or outcomes in relation to established performance measures, goals and objectives as it relates to the Mental Health CCHT program.
- Receives and processes documents and reports in accordance with established procedures.
- Uses software applications to draw information from a wide variety of sources in order to prepare reports.
- Implements nationally standardized protocols for incoming data.
- Organizes and maintains patient data and retrieves a variety of computerized data.
- Keeps team members apprised of patient census and any changes/problems that might be encountered.
- Must attain basic competencies in operation of the CCHT equipment to assist in troubleshooting problems for patients, answering questions for patient/staff/customers, and supporting the team memb! ers.
- Refers to Veterans Health Administration (VHA) directives concerning TMH activities to determine special training and/or credentialing and privileging requirements for clinicians, which in part depends on the patient site and provider site, and the type of service provided (treatment versus consultation).
- Provides written competency materials and provides in-person, general education about how to operate the equipment for new providers.
- Ensures that the completion of competency materials is documented.
- Analyze and solve problems in a positive, goal-oriented manner and to make clear, well defined recommendations.
: Monday - Friday, 8:00am - 4:30pm
Relocation expenses and/or incentives have not been authorized
.
QUALIFICATIONS REQUIRED:
BASIC REQUIREMENTS:
U.S. citizenship Experience/Education - Six months experience of clerical, offic! e or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of this position;
OR
one year above high school;
OR
equivalent combination of experience and education are qualifying for entry level which both education and experience are acceptable.
Physical standards - All applicants must meet the physical standards for the position.
Must be proficient in spoken and written English.
GRADE REQUIREMENTS
: Experience - One year of experience equivalent to the GS-5 grade level. Experience that may be qualifying includes scheduling, canceling, and rescheduling appointments, interpreting and verifying provider orders, entering no-show information, preparing for clinic visits, monitoring both inpatient and outpatient appointments for areas of responsibility, ensuring forms are completed in order to obtain appropriate workload credit, verifying and updatin! g demographics and insurance information, processing all emergency and ! non-emergency transfers to other facilities or hospitals, and determining basic eligibility, co-pays and preauthorization requirements for specific coverage.
References:
VA Handbook 5005/35, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated June 7, 2012.
Candidates must demonstrate the following Knowledge Skills and Abilities below:
1.
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
2.
Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3.
Advanced knowledge of the technical health care process as it relates to access to care.
4.
Advanced knowledge of! managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
5.
Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
6.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
NOTE:
Education must be accredited by an accrediting institution recognized by the United States Department of Education in order for it to be credited towards your qualifications for this position. You can verify accreditation at the following website:
http://www.ed.gov/admins/finaid/accred/index.html
. All education claimed by applicants will be verified by the appointing agency. If you are using foreign education to meet qualification requirements, ! you must send a Certificate of Foreign Equivalency with your transcript! in order to receive credit for that education.
Veteran's Preference:
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later ! than 120 days after the date the certification is signed.Veterans with service-connected disability of less than 10%, nonservice-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed SF 15, "Application for 10-Point Veteran Preference," and required documentation with your application materials. For more information on Veterans' Preference, go to
http://www.opm.gov/veterans/html/vetsinfo.asp
.
HOW YOU WILL BE EVALUATED:
Complete application packages will be reviewed to determine if the basic qualifications for this position have been met. A listing of candidates who meet the basic qualification requirements will be forwarded to the hiring facility where the credentialing and privileging screening process is completed.
BENEFITS:
VA offers a comprehensive benefits package. This link provid! es an overview of the benefits currently offered:
http://www.v! a.gov/jobs/job_benefits/benefits.asp
.
OTHER INFORMATION:
This position is in the Excepted Service and does not confer competitive status.
VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
This job opportunity announcement may be used to fill additional vacancies.
You may be required to serve a probationary period.
- .
If you were eligible to this job, please email us your resume, with salary requirements and a resume to Department of Veterans Affairs.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job starts available on: Tue, 26 Mar 2013 00:03:42 GMT
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