Now Brewing – HR Process Advisor – PRO Operations Excellence! #tobeapartner
As a Process Advisor on the PRO Operations Excellence team, your primary focus will be analyzing and documenting the operational health of the Core HR business processes that enable Starbucks PRO (Human Resources Organization) to thrive. This job contributes to Starbucks success by working collaboratively with Starbucks Centers of Excellence, and other stakeholders across the enterprise and around the globe to review, document, analyze and make recommendations to improve the efficiency and effectiveness of moderately complex to complex business processes. The Process Advisor participates as a subject matter expert in projects that impact Core HR, analyzes complex process issues impacting operational health and user experience, and recommends process improvements and technical solutions. The Process Advisor supports strategic planning and prioritization through analysis and evaluation of key business and process indicators. The Process Advisor manages internally sponsored projects to deliver and sustain enhancements to existing tools and processes. Models and acts in accordance with Starbucks guiding principles.
As a Process Advisor, you will create and manage a business process document library to support deployment of new processes, enhance current processes, and support continuous improvement efforts to drive process efficiency, operational health, and user experience. Responsibilities include, but not limited to, the following:
- Assists business unit groups in reviewing and documenting current business operational processes using standard process review methodology. Facilitates identification of existing process complications or deficiencies that negatively impact operational quality, effectiveness and/or efficiency.
- Designs, develops, and produces process-related documentation using standard methods such as flowcharting tools and business process management software.
- Conducts detailed analysis of proposed process changes to identify impacts to related processes and stakeholders upstream and downstream.
- Identifies opportunities for process improvements. Makes recommendations for process change that will result in more efficient use of people, resources, and time.
- Develops tools and methods for program and/or process metrics; conducts detailed analysis to determine the cost impact of process improvements.
- Documents, develops, and communicates process-related policies and procedures.
- Identifies strategic opportunities for system and process improvements.
- Prepares summaries of process review, development, and implementation activities. Develops reports as requested. Researches and designs audit reports for interdepartmental needs.
- Provides consulting and support to ensure use and maintenance of correct management tools and processes.
- Researches external best practices to be integrated into department processes.
- Supports business group implementation of procedural changes through communications, training, and change management.
- Document processes clearly and thoroughly, and trains others on these processes.
We’d love to hear from people with:
- Summary of Experience
o Increasingly responsible business analysis or program management - 3 years
o Cross-functional integration and planning - 2 years
o Developing process and policy guidelines - 2 years
o Preparing and making presentations - 2 years
o Workflow process development - 2 years
- Required Knowledge, Skills, and Abilities:
o Business Process Management Certification or related field or equivalent professional experience.
o Strong understanding HR business process and enterprise tools.
o Highly skilled and experienced in MS Office applications (Excel, Word, PowerPoint, Outlook, Teams).
o Strong critical thinking, decision making, troubleshooting and problem-solving skills.
o Ability to balance multiple priorities and meet deadlines.
o Detailed oriented with strong analytical proficiency.
o Clear and concise verbal and written communication skills, including technical writing and communicating technical issues to non-technical audiences.
o Ability to simplify and structure complex ambiguous problems and processes in a concise and effective way.
Join us and be part of something bigger. Apply today!
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
The pay range for this position may be narrower than that displayed, depending on where the work is performed
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
$ads={1}