Virtual Services Representative

 

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Virtual Service Representative

Full time, flexible/remote

Starting salary - $38,317

Why should you join our team?

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

• Do good
• Be better
• Own it
• Move forward

What will you be doing?

The Virtual Service Representative I (VSR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, the Virtual Service Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services

Key Responsibilities:

• First point of contact for members and potential members contacting Virtual Banking.
• Process cheque orders and complete non-registered investment, TFSA investments or RRSP deposits.??
• Set up online banking for existing member cards; reset passwords/security questions and troubleshoot.?

• Process new memberships and build member relationships by resolving member problems; identifying needs and opportunities; and cross selling or promoting the appropriate products and services.??

What do you need?

• Grade 12 diploma or equivalent??
• Minimum of 2 year previous experience in customer/member service role, experience within a member contact centre preferred?

• Demonstrated desire to serve others in a friendly and professional manner?
• Ability to identify and willingness to act upon sales and service opportunities?
• Strong interpersonal and communication skills, both verbal and written?
• Attention to detail with high degree of accuracy?
• Proficient computer skills

Are you ready to?

• Be an ambassador for our brand, values and products
• Ensure things get done efficiently
• Go home each day feeling accomplished

• Challenge the status quo
• Build a career
• Continue learning

If you are interested in this position, apply today! Application deadline is August 2, 2023.

We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.

Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

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