Position Description
Under established guidelines and procedures, this role will be responsible for the timely collection and maintenance of charge-off, bankruptcy, and legal accounts. Will be responsible for member and vendor communication as well as document preparation related to recovery areas. Will perform tasks within established department policies and procedures to assure highest recovery return ratio. Make recommendations in response to member inquiries and discrepancies. Complete documentation for special payment arrangements and arrears. Contribute to the development or revisions of collection processing procedures. Respond to member inquiries professionally and in a timely manner. Perform and document the collection activity on recovery accounts. Document processing and data quality concerns for department and management review. Responsible for staying current with all industry regulations and guidelines, and all applicable credit union policies, procedures and practices.
Position Requirements
High school graduate or equivalent with at least 4-6 years collection experience in a credit union or bank environment. College degree strongly desired. Must be familiar with current bankruptcy laws and have previous experience in representing a credit union or financial institution in court as needed. Have previous experience in collecting on charge off loans of all types and working with attorneys as it pertains to assignment of collection accounts. Advanced analytical and organizational skills. Exceptional member service and communication skills. Ability to manage multiple projects with minimal supervision. Advanced skills with Microsoft Windows (Word, Excel, PowerPoint) and experience with a financial institutions core system, with an emphasis on spreadsheet analysis. Advanced knowledge of Fair Debt Collection, Bankruptcy, FCRA, SCRA, Real Estate Processes, Repossession and other applicable laws and regulations, and credit union policies and procedures.
NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.
Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Collector II- $23.84 to $33.37
Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
NGFCU is an Equal Opportunity Employer
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.
Job Type: Full-time
Pay: $23.84 - $33.37 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Will you now or in the future require immigration sponsorship for employment visa status?
Education:
- High school or equivalent (Required)
Experience:
- Bankruptcy: 1 year (Preferred)
- Collections: 3 years (Preferred)
Work Location: Remote
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