Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!
Snap Finance is seeking a dedicated Fraud Investigator to strengthen our dynamic and growing Fraud Investigations Team. As an Investigator, you will be responsible for analyzing data, monitoring suspicious activity, identifying new trends, and preventing loss both at the transaction level and systemically. The successful candidate will be able to work with internal teams and external partners to resolve cases of fraud and minimize potential losses.
The Job...
- Detect, analyze, and mitigate Consumer/Merchant fraud patterns/trends
- Identify remediation opportunities and coordinate performance improvement plans
- Interact directly with multiple business units and merchants
- Understand KPI anomalies and correlate multiple data sets
- Resolve complex issues with little or no supervision
- Independently investigate and resolve problems that require in-depth analysis
- Work with peers, management and business leaders to communicate fraud trends and share best practices, ideas, and information
- Assist and ensure timely and accurate completion of ongoing projects and goals to mitigate risk
- Monitor workflow and make recommendations for efficiency gains
- Work both independently and within a team unit to optimize success
- Handle Proactive Fraud Detection, Reactive Investigations, and Merchant Fraud Risk
- Strong independent workflow management handling a volume of work assignments
- Communicate effectively to customers and team members (verbally and written)
You...
- 2+ years (preferred) prior investigations, or Fraud experience
- Previous e-commerce or Financial experience
- Knowledge of law enforcement practices involving sophisticated investigations
- Ability to evaluate risks and the impact of decisions on an overall organization
- Excellent communication skills: written and verbal, basic phone center soft skills
- Ability to write concise and factual investigative reports
- Good conflict resolution/problem-solving skills that focus on preventing monetary loss
- Ability to de-escalate complex situations
- Analytical, statistical reporting and research skills
- Ability to operate in a fast-paced environment with a sense of urgency and attention to detail
- Consistency with meeting productivity expectations
- Excellent organizational, analytical, and critical thinking skills
- Ability to analyze situations and issues, identify options, draw logical conclusions
- The ability to manage multiple tasks at one time
- Exceptional problem-solving skills
- Education and experience will be considered
- Bi-lingual (Spanish) is a plus
Why You'll Love It Here…
- Competitive medical, dental & vision coverage
- Company-paid life insurance
- Company-paid short-term and long-term disability
- A value-based culture where growth opportunities are endless
More…
Snap values diversity, and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Learn more by visiting our website at www.snapfinance.com
