Company description
Sherry FitzGerald Durcan is a dynamic & progressive firm of Auctioneers, Valuer's, Estate Agents & Property Managers established over 45 years, serving Castlebar and the surrounding areas.
Job description
The responsibilities & skill set required for the role of administrator are listed below:
Role & Responsibilities
· Provide an excellent level of customer service, representing Sherry FitzGerald Durcan professionally in all dealings.
· Responsible for dealing with all incoming phone, email, mySherryFitz queries relating to the branch such as arranging viewing appointments, market appraisals, viewing times etc. Ensure timely responses and that all details are recorded accurately on the relevant RPS file.
· Ensure messages and tasks field on RPS is monitored and tasks are actioned
· Prepare Terms of Engagement and ensure all compliance documentation is on file in advance of property being made available.
· Prepare Market Appraisal kits.
· Order stationary as required.
· Boards – Oversee all board orders
· Liaise with professional photographer and download to the relevant RPS property file.
· Prepare & book newspaper adverts through RPS & send to Marketing Department.
· Responsible for the publishing of the weekly On View times through web portals.
· Update all window, LCD screens and brochure displays.
· Ensure all charges relating to a property have been correctly inputted on RPS i.e. photographer, advertising, brochure, boards etc.
· Liaise with bookkeeper/accountant on invoices, balancing/transfer accounts and deposit refunds.
· Liaise with the bookkeeper/accountant to ensure the correct allocation of pre-paid advertising on property files and ensure all buyer deposits are accurately processed.
· Process credit card payments and cheques.
· Support the office in preparation for Saturday viewings e.g. Print Diary, prepare brochures, keys/ alarm codes etc.
· Adhere to Company Policies & Procedures. Be aware of, understand, and comply with all of the relevant provisions of the PSR Act, current Anti Money Laundering, BER, RTB and Data Protection Legislation and any other legislation relevant to a property professional operating in Ireland.
Key Capabilities
Leadership
· Lives the Company Values and displays a “can do” attitude.
· Delivers individual performance objectives while also contributing as a team player.
· Thrives in a busy, dynamic environment where deadlines must be met.
Communication
· Excellent communication skills & adapts communication style to suit others.
· Accurate & appropriate in verbal & written communication/correspondence.
· Communicates efficiently & courteously at all times.
· Computer skills with knowledge of Microsoft Office - Word, Excel & PowerPoint.
Relationship Building
· Builds effective relationships within the team and across the network.
· Builds rapport with customers and colleagues alike.
· Works collaboratively & respects the contributions of others.
Business Development
· Understands customer needs & satisfies those needs wherever possible.
· Acts as an ambassador for the company at all times.
· Learns from experience & suggests improvements for the future.
Manage Sales Process
· Excellent administration skills & the highest standards of customer care.
· Adheres to systems, processes and procedures.
· Manages workload effectively to ensure that every customer receives a professional service from Sherry FitzGerald Durcan.
Property Market
· Knowledge & experience of residential and/or commercial property markets.
· Proficient in the use of RPS, accurately qualifying data in the system.
· Keeps up-to-date with market conditions & economic issues.
Negotiation & Influencing
· Enhances the customer experience for those dealing with Sherry FitzGerald Durcan.
· Fully understands our complete service offering & seeks opportunities for referrals.
· Is persuasive without being pushy.
Job Types: Full-time, Temporary, Contract
Contract length: 12 months
Salary: €22,000.00-€26,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)
Work Location: In person
Reference ID: SDF0A2023
Expected start date: 15/05/2023
